Privacy policy

Dian Luxury 隱私權政策

適用範圍：本隱私權政策適用於「夏亞股份有限公司 (Timeless Dian Luxury Co., Ltd)」所經營之官方網站及相關服務與商品。

1. 您的個人資訊
當您從我們的商店購買商品時，作為購買和銷售過程的一部分，我們將收集您提供給我們的個人信息，例如：您的姓名、收件地址、聯絡電話和電子郵件地址。
當您瀏覽我們的商店時，我們會自動收到您電腦的互聯網協議（IP）地址，以便獲取有助於我們了解您的瀏覽器和操作系統的信息。若您訂閱了我們的電子報，在獲得您的明確許可下，我們可能會向您發送有關 Dian Luxury 最新動態、精品選品資訊、課程更新及其他促銷活動的電子郵件。

2. 如何接收消費者個人資訊同意？
當您向我們提供個人信息以完成交易、驗證您的信用卡、下訂單、安排交貨或退貨時，我們將視為您已同意我們收集該信息，並僅為執行上述特定原因使用。如果我們因其他用途（例如行銷目的）要求您的個人信息，我們將會直接徵求您的意願，並明確說明用途。

3. 如何撤回個人資訊同意？
如果您在選擇加入後欲變更意願，您可隨時透過本政策末尾的聯絡方式與我們聯繫，撤回您對收集、使用或披露您資訊的同意。

4. 隱私權揭露
若法律要求，或您違反了我們的服務條款，我們可能會依法揭露您的個人信息。

5. Shopify 平台服務
我們的商店由 Shopify 公司承辦，並使用其電子商務平台為您提供服務。您的購買資訊將透過 Shopify 的數據存儲、數據庫及一般應用程序存儲，並安全地保存於防火牆之後的伺服器中。
付款說明：
如果您選擇直接付款完成購買，Shopify 會存儲您的信用卡資訊，並透過「支付卡行業資訊安全標準 (PCI-DSS)」進行加密。您的購買交易資訊僅在完成交易所需的時間內存儲，交易完成後即會刪除。
所有的直接付款網關均遵循 PCI 安全標準委員會管理的 PCI-DSS 標準，以確保您的信用卡資訊處理安全。您亦可閱讀 Shopify 的服務條款或隱私聲明以了解更多資訊。

6. 第三方服務提供商
我們僅會在必要的範圍內，向第三方服務提供商（例如付款處理器）提供完成交易所必需的信息。請注意，這些第三方供應商擁有各自的隱私政策，建議您閱讀其政策以了解他們處理您個人信息的方式。
一旦您離開我們的網站或被重定向到第三方網站或應用程序，您將不再受本隱私政策或我們網站服務條款的約束。

7. 隱私安全
為了保護您的個人信息，我們採取合理的預防措施並遵循行業最佳做法，以確保資訊不會不當地丟失、濫用、訪問、披露、更改或銷毀。信用卡資訊均使用安全套接字層技術 (SSL) 加密，並以 AES-256 標準存儲。

8. Cookie 使用政策
我們使用 Cookie 以優化您的瀏覽體驗，包括：
 _session_id：唯一令牌，存儲會話信息。
 _shopify_visit：用於內部統計，追蹤訪問次數。
 _shopify_uniq：計算單個客戶訪問次數。
 cart：存儲購物車內容。
 _secure_session_id：安全會話令牌。
 storefront_digest：用於確認訪問權限。

9. 使用年齡
使用本網站代表您已達到您所在地區的法定成年年齡，或您已同意允許您的未成年家屬使用本網站。

10. 隱私政策的變更
我們保留隨時修改本隱私政策的權利，請您在購買前定期查閱。重大變更將於網站上公告，以確保您了解我們對資訊的使用方式。如我們商店被收購或合併，您的信息可能會轉移給新的所有者。

11. 問題與聯絡方式
如您希望查詢、更正、修改或刪除我們持有的您的個人信息，或對隱私政策有任何疑慮，請透過以下方式聯繫我們：
 公司名稱：夏亞股份有限公司 Timeless Dian Luxury Co., Ltd
 統一編號：83143948
 客服郵箱：hello@dianluxury.com
 聯絡地址：105 台北市松山區南京東路三段303巷5號4樓

Dian luxury operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dian luxury is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +886 2 2595 3576 or email us at laineyhcc@gmail.com or contact us at 南京東路三段303巷5號, 105 Taipei, Taiwan.